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A History of Management - Identification

a restaurant owner was very worried because he felt that his employees were not identified with your company. One day the owner decided to put an end to this situation, and communicates with an organizational consultant to help you identify the causes of this problem.

One day, the consultant called to all employees, gives them a white sheet a pencil and asked to write what your responsibilities. This is an example of what they wrote:

1. Cleaning the bathroom.
2. Keep tables clean.
3. Always keep the supply of coffee available.
4. Clean ashtrays. Change
5. tablecloths. Save
6. accounts.
7. know the menu.
8. Clean tables.

The next day, the consultant calls the whole restaurant management team and delivers the same time a white sheet a pencil and asked to write the responsibilities they have set for their employees and booked.

1. Customer Address.
2. improve service.
3. Maintain good image.

Subsequently, the consultant shows you the list of employees to managers, and says:

You do not convey the true message, the manager told employees to "clean the toilets," instead of "is important the image of the organization, the bathrooms should be comfortable spaces. "

"For our team a sense of recognition, we must speak as if they were managers, will feel that way more than one team. "